All orders from the Official USA TENGA Store will be shipped out in a discreet brown box as shown below.
No TENGA branding or logo will be visible on the box itself. The return addressee on the packing slip will be shown as "TENGA USA INC."
All orders will be sent out automatically from our warehouse in Santa Fe Springs, CA. All orders begin to be processed for shipping 24 hours after the order is placed during the working hours of 10:00 ~ 16:00 PST or first thing the following working day. Deliveries will not be sent out during Saturdays, Sundays or Public Holidays.
Once shipped, you will receive a shipped notification including your tracking number. Delivery usually takes anywhere from one to five business days. Please note that inclement weather, accidents, disasters, insufficient stock etc. can affect delivery times.Please Contact Us should you have any questions about your delivery, or if the delivery appears to be missing.
Please see our Returns Policy if you wish to cancel an order that has already been shipped out.
The Official USA TENGA Store does not offer international shipping.