All orders from the Official USA TENGA Store will be shipped out in a discreet brown box as shown below.
No TENGA branding or logo will be visible on the box itself. The return addressee on the packing slip will be shown as "TENGA USA INC."
All orders will be sent out automatically from our warehouse in Santa Fe Springs, CA. All orders begin to be processed for shipping 24 hours after the order is placed during the working hours of 10:00 ~ 16:00 PST or first thing the following working day. Deliveries will not be sent out during Saturdays, Sundays or Public Holidays.
Once shipped, you will receive a shipped notification including your tracking number. Delivery usually takes anywhere from one to five business days. Please note that inclement weather, accidents, disasters, insufficient stock etc. can affect delivery times.Please Contact Us should you have any questions about your delivery, or if the delivery appears to be missing.
Please see our Returns Policy if you wish to cancel an order that has already been shipped out.
The Official USA TENGA Store offers shipping to Canada, at the following rates:
- $20 flat rate for all orders under $100
- Free Shipping for all orders over $100
Duties and taxes are not included in the shipping price. The customer is responsible for paying these fees.
Duties and taxes are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold - if it exists - for goods imported into the destination country. Payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery.
The Official USA TENGA Store does not ship to countries outside of the USA and Canada.